User Participation Approach to Key Attributes of E-Government Implementation in Developing Countries: A Case of Tanzania

Abstract

Many nations have adopted Information and Communication Technologies in a bid to involve citizens in electronic participation with its associated copious benefits mostly witnessed in developed countries. Despite the fact that innumerable scholars have explored numerous factors influencing e-government implementation, less have examined the influence of user-participation attributes and top management support in successful implementation of e-government in developing countries like Tanzania. Therefore, to bridge this knowledge gap, this study assessed key attributes for e-government implementation success in Tanzania from a user-participation perspective. Explicitly, it assessed e-government success using user-participation attributes, top management support, ICT infrastructure and IS attributes. Quantitative data congregated from top government technocrats in the Ministry of Finance e-government departments, were analyzed via Partial Least Squares Structural Equation Modeling. Findings revealed that user-attributes and top management support were significantly related to e-government implementation success and Information and Communication Technology Infrastructure-attributes and Information System-attributes were insignificant.