Employee Involvement and Operational Performance of Private Hospitals in Uganda: The Mediating Role of Knowledge Management

Abstract

This study examines the mediating effect of knowledge management on the relationship between Employee Involvement and Operational Performance of hospitals in Uganda. A cross-sectional survey was conducted on 53 private general hospitals and primary data obtained. Data analysis was done using Partial Least Squares - Structural Equation Modeling (PLS-SEM) to test the study hypotheses. Results showed that employee involvement had an insignificant direct relationship with Operational Performance. Results further indicated that knowledge management had a positive significant effect on Operational Performance. More so, knowledge management fully mediated the relationship between employee involvement and Operational Performance. Hospitals were advised to create a suitable environment for creating, storing, sharing and utilizing knowledge in order to achieve better operational performance. Furthermore, managers needed to create a motivating work environment and involve staff in day to day hospital activities and management roles in order to improve hospital operational performance.