VICTOR, M A.M. CRITICAL SUCCESS FACTORS FRAMEWORK IN A PROCESS APPROACH: AN INFORMATION TECHNOLOGY STRATEGIC DIRECTION SETTING APPROACH. Tanzania Journal of Engineering and Technology, [S. l.], v. 20, n. 1, 2018. Disponível em: http://196.44.161.124/index.php/tjet/article/view/2065. Acesso em: 7 apr. 2026.